0 Items | $0.00 | Frequently Asked Questions
Welcome to Dr Choc's office where he'll do his very best to answer your questions. If we haven't covered your query please email or call us.
FAQs about fountain uses.
FAQs about chocolate and dipping food.
FAQs about our services.
FAQs about fountain uses.
Q. How does a chocolate fountain actually work?
A. Pre-melted chocolate is poured into the fountain, the machine is then switched on and the chocolate is lifted by a screw mechanism to the top of the fountain before cascading to the bottom again. Guests then dip food such as strawberries or marshmallows into the flowing chocolate. A heater in the fountain base keeps the chocolate at a deliciously warm temperature, it will never become hot or burn you.
Q. What size of fountain do I need for my event?
A. The fountain you need is based on your number of guests and the way in which you are planning to use it; for example whether the fountain is instead of a dessert or as casual dipping throughout the evening. Have a look at the fountain information page or please contact us if you need further information.
Q. Can I use a fountain outside?
A. The fountain must be situated in a wind-free outdoor area with walls on three sides and a roof; flowing chocolate and wind really don't work well together! We recommend hiring one of our wind guards too if using a fountain outside. Please call us to discuss your requirements.
FAQs about chocolate and dipping food.
Q. What type of chocolate do you use?
A. We use only top quality chocolate which has been tried and tested by our expert Dr.Choc. One of the Doc's most popular choices is a blend of milk and dark chocolate - smooth, but not too sweet. Please let us know if you would like a blend of chocolate otherwise we will supply milk chocolate as standard.
Q. Can you provide other types of chocolate?
A. Belgian perhaps? No problem.
Q. Is anything added to the chocolate before it goes in the fountain?
A. For chocolate fountains to work correctly the chocolate must be able to flow properly and therefore must be at the correct viscosity. In our larger fountains we add small amounts of cocoa butter to the chocolate (cocoa butter is used in the manufacture of chocolate). We also sell small packs of cocoa butter for use in mini fountains, one pack is sufficient for 1kg of chocolate.
Q. What can you dip in a fountain?
A. Essentially you can dip just about anything that will go on a dipping fork. However, we have found that what people love most are:
| strawberries | marshmallows | mandarins |
| rock melon | Turkish Delight | bananas |
| pineapple | nougat | wafer biscuits |
| kiwi fruit | licorice | foam lollies |
Q. Who provides the dipping food?
A. The choice is yours; you can provide it, the venue can supply it (we are happy to send them a copy of our Caterers' Guide) or we can provide it (for an additional charge of course!). Even if you provide your own fruit you can still order marshmallows and Turkish Delight from us at very competitive prices.
Q. What else do I need apart from dipping food?
A. You will also need small serviettes to catch the drips and something to hold the dipping food. We sell small disposable dipping forks which work much better than skewers (and they don't splinter like many cheaper skewers tend to). However, if you do decide to provide your own skewers please make sure they are no longer than 15 cm, otherwise things can become messy. You will also need to provide a sturdy table near a power outlet.
Q. What happens to the left over chocolate?
A. It's yours to keep and enjoy, you will need to supply us with a suitable lidded container. You can then re-melt it later to enjoy over ice-cream, waffles, bananas, bodies...(I'm sure you're starting to get the idea).
FAQs about our services.
Q. Which areas do you service?
A. For our fountain hire business we are specialists in the West Australian market offering a personal delivery service within the Perth metropolitan area. For areas beyond this we can arrange delivery by couriers or you can collect a fountain from our office which is 16kms north of the city. If you would like to purchase items from us these can be delivered to all areas of Australia.
Q. Do your fountains come with an operator?
A. We have uniformed operators available and for larger events we suggest that you make use of their services to assist your guests. However, for smaller events particularly for home parties, a fountain is easy to manage without an operator. You will be provided with printed instructions which are tried and tested and easy to follow.
Q. Do I have to wash the fountain?
A. No, we do the cleaning of all our hired fountains (even with our cost-saving DIY option).